Q: What can be washed by MVP and what cannot?
A. This depends on which Plan you select. If you
subscribe to the "Top Shelf" Plan, MVP will
wash/dry/fold or dry-clean virtually all of the clothing you send. If
you subscribe to the “Campus Casual” Plan, MVP will
wash/dry/fold your clothes but anything that has a "dry clean only" or
a special “handling instructions” tag, will be returned to you without
cleaning. In both plans, MVP separates your white clothes from dark
ones and washes the whites in very high temperature water, and washes
dark clothes in cold water. NOTE: MVP can clean delicate clothing.
Q: Where and When can I drop off and pick up my
bulk laundry?
A: Where - There are two locations
for drop off: On Old Campus in the basement of Farnam B and one at the
ASA office, 246 Church St., lower level.
When - In order to get your laundry back in two business days,
it must be dropped off by 10:00 AM Monday-Friday at the Farnam B
location
and 10:30 AM at the 246 Church St. location. Laundry may be dropped off
after 10:30 AM, but will not be sent out until the next morning. You
can pick up your bag of laundry after 11:00 AM, two days after it has
been sent out.
Q: Can I cancel the service after I have signed-up?
A: Yes, for the full academic year service, you
will need to cancel no later then Sept. 30, 2011 and you will receive a
pro-rated refund, minus a $35 cancellation charge, provided that you
submit a written cancellation request that is received no later than
Sept. 30, 2011. Cancellation notices received after that date, but
before Dec. 17, 2011 will receive refunds for the second semester only,
minus the $35 cancellation charge. There will be no refunds issued
after Dec. 17, 2011.
Q: You refer to the laundry being "sent away" and
"picked up." Where are the clothes going?
A: The laundry is professionally cleaned by MVP
Laundry at their facilities in Hamden, CT.
Q: What happens if I think that not all my
clothes have been returned?
A: Before we answer that question, we want to stress
the importance of filling out the itemized laundry lists available in
our office. A new one is provided for you in each returned load. In the
case of a discrepancy, having an exact list of what you sent to MVP
will greatly increase your chances of a quick response from the
company. Whether or not you filled out a laundry list, please come down
to our office and fill out a discrepancy report, which alerts MVP to
your clothes being missing. Please allow one week for MVP to process
your claim before checking back with us.
Dry cleaning “a la carte”
Questions:
Q: When
can
I
drop
off and pick up my dry cleaning?
A: For YSL's “a la carte” dry cleaning (serviced by
Fab's Cleaners), drop off is Monday-Friday in our main office in the
lower level at 246 Church Street. Turn-around for garments takes two
business days. Those students who subscribe to the "Top Shelf" plan
with MVP, may drop off Monday-Friday and can expect a two-business-day
turn around.
Q: How much does dry cleaning cost?
A: For our “a la carte” service, click here
for our dry cleaning pricelist.
